Refund Policy

1. Consultation Fees

• All consultations require a $25 non-refundable consultation retainer.

• Taxes and applicable payment processing fees are added to the consultation price.

• The consultation retainer may be applied toward a booked service if the client books within 7 days of the consultation.

• If no service is booked:

• The consultation retainer is forfeited

• No refunds, credits, or transfers will be issued

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Consultation fees compensate for professional time, planning, expertise, and creative direction and are non-refundable under all circumstances.

2. Photography Services

• A non-refundable service retainer is required to secure all photography bookings.

• Retainers are non-refundable and non-transferable, regardless of reason.

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Refunds MAY be considered only if:

• A+ Video Editing & Photography cancels the session and cannot reschedule

• A documented technical failure prevents delivery of final images

Refunds will NOT be issued for:

• Change of mind

• Editing style preferences (clients are encouraged to review our portfolio before booking)

• Posing, wardrobe, expressions, or subjective dissatisfaction

• Late arrivals or no-shows

• Failure to follow session preparation guidance

3. Video Editing Services

Due to the time-intensive nature of video editing:

• No refunds are issued once work has begun, except in rare cases where:

• A significant portion of the project was not completed, or

• A technical error occurred that cannot be corrected

If issues arise, clients may be offered:

• One round of corrections, or

• Partial credit toward future services

RAW files are not included and are never provided.