Frequently Asked Questions (FAQ)
Q: How long does the consultation take?
A: Most consultations last about 15–30 minutes. This is a focused planning session to discuss your vision, ask questions, review options, and determine if we’re the right fit for your project.
Q: Is there a fee for the consultation?
A: Yes. A $25 non-refundable consultation retainer is required to schedule a consultation.
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Taxes and applicable payment processing fees apply
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If you book a service within 7 days, the consultation fee will be applied toward your service
If no service is booked, the consultation fee is forfeited.
Q: Do I need to have everything planned before the consultation?
A: Not at all. You may come with a full vision or just an idea. The consultation is designed to help shape, refine, and clarify your project.
Q: Will the consultation be recorded?
A: Yes. Consultations will be recorded for quality assurance, accuracy, and reference purposes to ensure we correctly capture your requests and expectations.
Q: What happens after the consultation?
A: You’ll receive a follow-up email. Where you’ll be able to:
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Sign a contract
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Pay a non-refundable service retainer
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Select a service date
Q: Can I reschedule or cancel after booking?
A: Yes, rescheduling is allowed once with 48–24 hours’ notice.
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Cancellations made without rescheduling result in forfeiture of all retainers
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Late cancellations may result in forfeiture of payments
Please refer to our Terms & Conditions for full details.
Q: What happens if I’m late or don’t show up?
A:
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Arriving 15 minutes late or more without communication may result in session cancellation without refund
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Failure to show up is considered a no-show, and all retainers and payments are forfeited
Q: How far in advance should I book?
A: We recommend booking 2–4 weeks in advance, especially during busy seasons. Availability is not guaranteed until your booking is officially confirmed.
Q: Do you travel for shoots?
A: Yes, we offer on-location sessions. Travel fees may apply depending on distance and must be discussed during your inquiry or consultation.
Q: Can I get the RAW files?
A: No. RAW files are not provided under any circumstance.
RAW files are unfinished, proprietary work and remain the property of A+ Video Editing & Photography.
Clients are encouraged to review our portfolio to ensure our editing style aligns with their vision before booking.
Q: How many photos will I receive?
A: The number of images depends on your selected package. All clients receive a curated gallery of high-resolution, professionally edited images.
Q: How long is your turnaround time?
A:
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Photography galleries: 3–14 business days
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Video editing and design timelines vary by project scope
Turnaround time begins after full payment is received and selections are finalized. Rush options may be available.
Q: Do you offer refunds?
A: Refunds are limited and issued only under specific circumstances.
Please review our Refund Policy for full details.
All retainers, consultation fees, and digital products are non-refundable.
Q: What if I’m camera shy or not photogenic?
A: Don’t worry, that’s our specialty. We guide you through poses, angles, expressions, and lighting to help you feel confident and comfortable throughout your session.
Q: : How do I contact you with questions?
A: 📧 info@aplusvideoeditingandphotography.com
📞 (205) 578-8903